Rob Jacques

Content Design Leader, Content Design Strategist, Mentor

United States

Portfolio
Intuit
TurboTax

Content Design Lead for TurboTax.com and app. Responsible for a team of 16 and creating an environment where the team can do the best work of their lives. My team is the conversation our brands have with our customers. We’re the voice of TurboTax, TurboTax Live, and Mint.

Wing 2 Wing
9/01/2020
Design & You

The art of making money doing what you love. Responsible for writing a book to inspire underrepresented high school students to choose a career in design. Volunteer work for the Wing 2 Wing Foundation led by Brad Smith and Alys Smith.

TurboTax Live
Making a brand

The introduction of live tax experts to TurboTax was a multi-year journey. It included research, testing, messaging, branding, and iteration.

Intuit Design Hub
08/16/2022
Letting go of the steering wheel

There's a backcountry off-road route through the US from the Mexico border up to Canada. That's 2,727 miles of dirt, mud, rocks, and bumps that add up to one hell of a ride. I just finished this adventure - almost all of it as a co-pilot.

Intuit Assist
05/03/2024
GenAI

LLM Prompt Design

Intuit
Mint

Former Content Design Lead for mint.com and financial app.