Measuring Justice: Opportunities and Challenges in Legal Advice Outcomes
Conducted literature review as part of the Improving Lives Through Advice (ILTA) programme, exploring methodologies for measuring the impact of legal advice services. It highlights challenges such as attributing outcomes, balancing complexity, and the need for participatory and mixed-method approaches. Key recommendations include fostering a learning culture, collaborating with funders to develop bespoke tools, and recognising the nuanced value of advice work. A Theory of Change framework is...