Dean Lappi

Documentation professional

United States

As a documentation expert with a Master of Arts in English, Dean has worked in the Documentation field since 1996 in roles ranging from Documentation Team Lead, Senior Technical Writer, Information Developer, and Web Content Manager.

With more than 300 skill endorsements on LinkedIn, he is respected by his peers as a leader in the technical writing industry.

Portfolio

Show All

Deployment Manager

09/27/2023

Pegasystems Deployment Manager Documentation

Dean is the content owner of the Pega Deployment Manager doc set. He rebuilt it completely in 2022/2023 and updated it through a half-dozen releases.

https://docs.servicenow.com/bundle/quebec-application-development/page/administer/ui-builder/concept/ui-builder-overview.html

ServiceNow Next experience UI Builder

Dean planned, designed, and wrote the 60-topic UI Builder documentation set from scratch.

Qlik

Qlik Sense Developer Documentation

Dean was the Developer API writer for the Qlik Sense Developer Help.

Vibes Documentation

Dean was the documentation writer and manager of the Vibes Mobile Engagement Platform™ and Vibes Connect messaging gateway Developer Help.

IBM developerWorks

As a Web Content Manager, Dean edited and published hundreds of how-to articles, converted articles to XML, and published them on the IBM developerWorks site.

IBM

IBM Cognos Planning Analyst doc set

Dean was the Information Developer responsible for writing and updating the IBM Cognos Planning Analyst doc set for every release from 2000 - 2010.