Christine Horton

As AI adoption accelerates, security must keep pace - Raconteur

Across industries, organisations are racing to embed AI into their operations in pursuit of speed, efficiency and competitive advantage. But as AI adoption accelerates, a familiar pattern is re-emerging, where speed begins to outpace governance. New research from Zscaler, The Ripple Effect: A Hallmark of Resilient Cybersecurity, suggests organisations are once again running ahead of their own control frameworks.

What comes next: how GenAI is reshaping the legal market - Raconteur

As gen AI adoption accelerates across the legal sector, law firms and in-house teams are being forced to rethink how legal work is delivered

Blog | Christine Horton

"In 2026 cybersecurity is no longer just an issue of IT. It really is a business survival issue," said Andrew Mitchell, sales director at Orpheus Cyber, speaking about the evolving state of the industry. His point reflects a broader truth: Cyber incidents today can create operational, financial and reputational damage that many organizations simply can't recover from.

Can Europe's tech champions out-partner the hyperscalers?

As digital sovereignty climbs the political and commercial agenda, Europe's software vendors are betting on partners, expertise and AI services to challenge US tech giants

Seven lessons from partners actually delivering AI projects

Christine Horton speaks to partners to uncover why so many AI projects stall at the pilot stage and what it really takes to deliver at scale

The Real Challenge Behind ServiceNow's New Licensing Model | NowBen

ServiceNow partners reveal how customers are navigating AI licensing, governance, consumption management, and platform strategy.

The UK's sovereign AI ambition: reality, rhetoric and the channel opportunity

Sovereign AI or sovereign ambition? In Day 2 of AI Week, Christine Horton's deep-dive feature looks into the UK's balancing act between homegrown innovation and global tech

Vendor satisfaction drops as AI forces channel reset

GTIA's latest channel research suggests there's a growing misalignment between partners, vendors, and traditional MSP business models

Digital sovereignty reshaping the channel - but stops short of a vendor reset

Christine Horton reports for CRN on customer procurement demand for "homegrown talent". To what extent will supply chains shift from end user through the channel this year?

Hardware volatility continues to squeeze channel margins

Memory pricing, in particular, is causing tension and forcing the channel ecosystem to quickly adapt to fast-changing market dynamics

AI billing gaps risk hitting partner revenues

Christine Horton reports on how the shift to AI and consumption-based pricing is exposing weaknesses in legacy billing systems - hitting partner profitability

AI boom triggers 'Wild West' in channel as hardware economics break down

Christine Horton attended NetApp's Partner Summit in Amsterdam for CRN UK. She reports on how the vendor is responding to the component shortage turbulence partners are experiencing, including honouring customer quotes

The AI operations gap is reshaping the Microsoft channel

How are AI advancements shaping the moves channel partners are making and need to make going forward?

Enabling Digital Transformation in Regulated Environments

Bespin Global playbook - copywriting

Securing AI: the identity challenge behind the AI boom - Raconteur

As AI agents scale rapidly, organisations must address identity, governance and control to ensure secure and accountable deployment

Exit or Evolve? Why the Next Reinvention Cycle Is Forcing MSP Owners to Choose

AI, regulation, and consolidation are forcing MSP businesses to choose between reinvesting for growth or preparing for exit for the next reinvention cycle.

The Top 5 ServiceNow Trends for 2026

2026: When AI gets real

And the channel must keep up...

2025: The IT channel's year in review

AI, acquisitions, and awkward partnerships were key themes in the year gone by

CIOs wrestle with Europe's new digital sovereignty approach

Europe's long-running struggle to define digital sovereignty - and to turn it into something practical - is reaching an inflection point.

Gaia-X warns US hyperscalers about selling cloud sovereignty

Tech leaders at last month's Gaia-X summit said sovereign branding can't overcome the limits of what the cloud providers can offer European customers.

ServiceNow Redefines Its Internal Structure to Run "at AI Speed" | NowBen

ServiceNow simplifies its structure and uses AI to make work easier, faster, and more productive for employees.

How MSPs can learn to stop worrying and love AI

This week's ChannelCon EMEA 2025 conference provided much-needed context as well as inspiration for the ecosystem...

Salesforce Takes Aim at ITSM: A New Front in the Battle with ServiceNow | Salesforce Ben

Salesforce is moving into the IT Service Management market, taking on ServiceNow. Discover more about its new offering - Agentic IT Service.

Salesforce Enters ITSM: What It Means for ServiceNow's Turf | NowBen

Salesforce is moving into IT Service Management. Will its Slack-first approach challenge ServiceNow's entrenched position in the ITSM space?

‘Turning a Blind Eye’: Microsoft Under Fire, Accused of Not Protecting MSPs

AI oversight - Wimbledon's Hawk-Eye glitch - Forvis Mazars - United Kingdom

Over the first days of Wimbledon 2025, Hawk-Eye, the fully automated line‑calling system, made headlines and not in a good way.

Why digital sovereignty is now a boardroom priority - Raconteur

The concept of digital sovereignty is not new. However, the issue has gained renewed urgency. We are in many ways currently witnessing digital sovereignty on steroids, prompting business leaders to ask a critical question: can we still trust our technology partners to safeguard our data?

AI: the next frontier in cyber defence - Raconteur

Artificial intelligence (AI) is transforming the rules of engagement in cybersecurity. As the technology advances at rapid speed, organisations are facing an increasingly complex digital battlefield - one where defenders and attackers alike are wielding AI as a weapon.

Infrastructure intelligence: scaling enterprise AI at the edge - Raconteur

Adding more infrastructure to every site isn't sustainable, especially with cloud budgets ballooning and IT teams already stretched. IDC analysis indicates that while edge computing can reduce data transmission and storage costs, the scale and scope of edge projects can quickly escalate expenses.

Data workforce: powering the AI-enhanced future of work - Raconteur

In the rapidly evolving landscape of artificial intelligence, agentic AI - or AI with agency - is emerging as a transformative force in business. Unlike traditional AI systems that rely on user prompts or operate within tightly controlled parameters, agentic AI is designed to operate more independently.

Building supply chain resilience in uncertain times - Forvis Mazars - United Kingdom

Discover how to enhance supply chain resilience amidst global challenges and evolving business landscapes.

Innovate more, spend less: a FinOps strategy in 2025 - Raconteur

Despite years of cloud maturity, nearly all companies still experience public cloud cost overruns that negatively impact budgets. In fact, 84% of respondents to report cited managing cloud spend as the top challenge for their organisation.

Q&A: why digital identity needs a new baseline - Raconteur

In the early days of digital identity, trust was a starting point: you logged in once, verified your credentials and got on with your journey. But in today's rapidly evolving threat landscape, where AI-generated deepfakes, identity fraud and third-party breaches are growing exponentially, trust must be earned continuously.

Why AI native organisations are the future of business - Raconteur

The rapid pace of AI's advancement is catching even technology experts by surprise. In turn, businesses are now grappling with how to effectively integrate AI into their operations. So, what bold steps can they take to become truly 'AI-native,' embedding AI seamlessly into their day-to-day workflows and decision-making processes?

Next-gen cybersecurity: how to become resilient by design - Raconteur

In today's rapidly evolving digital landscape, cyber resilience is a priority for organisations of all sizes. With increasingly sophisticated threats and infrastructure becoming ever more complex, achieving true resilience requires a strategic, proactive approach. But what exactly is cyber resilience?

Securing Britain's digital future through AI-driven identity management - Raconteur

Artificial intelligence (AI) is raising the stakes around security, as malicious actors increasingly leverage AI-powered techniques to compromise access and credentials. At the same time, the proliferation of connected devices means there are more potential gateways or attack vectors to be secured.

Accelerating post merger integration in the cloud: next generation M&A with zero IT footprint -...

Anyone who has ever undertaken a merger or acquisition (M&A) will tell you that the process can be painstaking, lengthy and complex. But what if you could accelerate the process? At the same time, what if you could drive faster cross-company access after sign and close, resulting in accelerated time to value and a reduction in integration costs?

From costly to cutting-edge: unlocking a new era of security analytics for CIOs and CISOs -...

Chief information officers (CIOs) and chief information security officers (CISOs) face tough decisions every day. They understand that harnessing and interpreting data insights are key to any effective cybersecurity strategy. However, the task has become increasingly complex owing to the sheer volume and diversity of disparate data.

AI in the enterprise: navigating the innovation-responsibility tightrope - Raconteur

Tech leaders have long struggled with employees using their personal devices or purchasing IT for their own use at a department level - often without their authorisation, or even their knowledge. Incidents of shadow IT surged with the widespread adoption of Software as a Service (SaaS) in the enterprise, where at the click of a finger employees can download an [...]

The transformative role of ambient IoT for supply chain leaders - Raconteur

The modern supply chain is under immense pressure. Organisations today are forced to navigate high volumes, rapid speeds, complex interconnectedness, and tight margins. Amid this uncertain environment and shifting consumer expectations, supply chain leaders must respond swiftly to market demands and trends. Enter the ambient Internet of Things (IoT).

Navigating cybersecurity challenges on the path to 5G adoption - Raconteur

5G has long been touted as a game-changer technology. Industry watchers cite its potential to accelerate innovation - in particular enabling Internet of Things (IoT) applications to transform industries. So, why then are we still waiting for the 5G boom?

Next stop, everywhere: how brands can expand ecommerce success - Raconteur

In an increasingly competitive landscape, brands need to work harder to unlock growth, agility, and innovation. They must ensure they meet customer expectations, providing them with the best brand experience while navigating changing consumption patterns, new technologies and higher operating costs. Top of the agenda is ensuring customer loyalty and segmentation as they battle for customer dollars.

Advertorial: Cybersecurity compliance: the heavy burden of regulations on IT leaders

Despite all evidence, many business leaders remain confident that their organisation won't fall victim to a cyberattack - often doing 'just enough to get by' to reduce the risk of a breach. But change may be on the horizon. Organisations must ready themselves for the introduction of new cybersecurity legislation that puts their cyber practices under the microscope.

Automation and the chocolate factory

Amongst a melting pot of AI project outcomes, one chocolatier gives a taste of how the manufacturing industry can create smooth quality assessment.

Six things to do before going all-in on AI - Forvis Mazars - United Kingdom

It's rare that a technology transcends industry parameters to become a hotly debated topic among both businesses and the general public. But artificial intelligence (AI) has done just that. Such are its potential applications, every business leader on the planet wants to know what AI can do for their organisation.

Advertorial Rack to the future: how AI factories can transform enterprise IT

As AI adoption surges, the need for advanced infrastructure and expertise is pushing organisations to seek more robust and specialist solutions

Advertorial Why leaders must prioritise network security

Distributed Denial of Service (DDoS) attacks are nothing new. These types of attacks disrupt organisations by overwhelming their systems with traffic, making them inaccessible to users. The most common way attackers achieve this is by flooding host servers and networks with excessive traffic, causing the host server to crash or fail to respond in a timely way.

Advertorial Why cyber attacks shouldn't be viewed as isolated incidents

The cybercrime landscape is evolving. With too many threats to guarantee safety, businesses must focus on curating an effective security culture to stay prepared

Advertorial Beyond the blind spots: why CISOs must embrace deep observability

A complex digital environment poses risks to CISOs that must use zero trust and deep observability to secure data and networks.

S/4HANA Lessons Spawn New Business For Jabil

This is the experience of global manufacturing company Jabil's move to SAP S/4HANA as an early adopter of private cloud.

AWS Marketplace: Game, Set and Match?

Hyperscaler marketplaces like AWS' are consolidating spends for end-user businesses, so what role do partners play in this gameplan?

Is the Channel Still a Boys' Club? Women Weigh In

Women channel leaders talks about a lack of representation at the highest levels of tech.

OECD Pillar 2 GloBE: The big tax shake-up is on the way - Mazars - United Kingdom

This article explains what Pillar 2 is, how your business might be affected and what you need to do and when. Read on to learn more.

Five easy wins in cyber security

Even smaller companies can deploy people and procedures to protect data and prevent breaches

Comparing ERP apples and oranges - Consultant vs contractor

One of the biggest decisions organizations face with an ERP implementation is choosing between a consultant or hiring a contractor.

Can cleantech rescue the UK's climate reputation? - Raconteur

Cleantech should be a source of national pride and optimism, but it's clamouring for effective support from Westminster

The pros and cons of a cloud-first strategy - Raconteur

Some firms view the cloud as their default choice for data storage and workflow hosting. But cloud first doesn't necessarily mean all cloud.

Off with their head! Why more tech firms are ditching their HQs

An increasing number of tech companies are abandoning the traditional HQ in favor of becoming "headquarter-less", post-pandemic.

How to win the battle for cybersecurity budgets - Raconteur

As the task of managing cyber risks demands ever more expenditure, the onus is on IT chiefs to keep business leaders aware of the ROI

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Lessons from Unilever's massive cloud migration - Raconteur

Moving more than 400 household brands over to the cloud is bound to be easier said than done. What can other companies learn from Unilever's experience?

Lack of tech leaders at board level exposes organisations to risk - Mazars - United Kingdom

Despite the significant shift within organisations to digital platforms and services, there is still little tech representation at board level. Why is that? And what problems does this create?

Horizon scanning: It's time to take a new approach - Mazars - United Kingdom

In this article we consider how organisations can best horizon scan for emerging technologies. What new and effective approaches can businesses use to consider future tech investments and digital transformation?

Ransomware - How can you mitigate an attack? - Mazars - United Kingdom

Ransomware poses one of the biggest threats to organisations today. This article considers the risks alongside the essential precautions and planning necessary to avoid being the victim of ransomware attack.

Smarter working: time to embrace automation - Raconteur

With the government facing several barriers to transformation, including skills gaps, a funding crunch and a need to do more with less, process automation could be a godsend - if implemented correctly.

Ditching the degree in consultancy recruitment

The UK consulting industry is currently experiencing one of its busiest periods in history, growing by a quarter in 2022 in response to increased client demand. To meet these requirements, consultancy firms of all sizes have embarked on ambitious recruitment plans.

Enterprise tech firms switch up their messaging - ERP Today

The last few years have seen some seismic changes to how we live, work and interact with each other. In response, we are seeing a sidestep in how enterprise tech firms now market themselves to potential customers. Once upon a time software companies would simply target IT decision makers within organizations.

"Purpose matters": ServiceNow reveals its plan to avoid layoffs

There isn't a day that goes by at the moment where there isn't yet another round of Big Tech layoffs. Fuelled by a hiring storm during the COVID-19 pandemic, technology firms are now re-balancing the books in light of significant economic headwinds.

Why CFOs and CIOs need to work more closely together - Raconteur

In an age where data-led decisions have become the standard, there are worrying signs that many finance chiefs have yet to plug fully into the data ecosystem. A research report published by software firm Workday, The CFO-CIO Partnership , points out that more than half of CFOs are still basing financial choices for their businesses on gut instinct.

A cloud hangover: Is the party over for public cloud? - ERP Today

"Once you move the data into the public cloud, it's like checking into Hotel California ." So said Hewlett Packard Enterprise (HPE) CEO Antonio Neri while addressing press and analysts at HPE Discover 2022 last week. The obvious implication being, you can check into the cloud, but you can never leave - well, not without an expensive price tag to pay beforehand.

Could ambitious DX level the playing field for digital talent? - Raconteur

Over the past decade, sky-high valuations of tech companies and rivers of VC funding have starved companies in more conventional industries of digital talent. But that might all be changing. The second half of 2022 has seen a raft of tech firms like Salesforce and Apple announce hiring freezes, while others made large-scale job cuts to brace against tough economic headwinds.

Industry 4.0: How are firms addressing the skills shortage? - ERP Today

Industry 4.0 has arrived, with its focus on interconnectivity, automation, machine learning and real-time data promising to deliver a new golden age for manufacturing. But there ' s one big problem: the rate of innovation is outpacing employees ' skills.

How global consulting firms are adapting to life out of the box - ERP Today

All change! How are the Big Four responding to increased demand for business process design and change management rather than tech implementations? Tech investment today isn't being driven by feeds and speeds, but on the business outcomes that customers want to achieve. Technology is no longer at the heart of transformation; instead, it is a business enabler.

Why the skills gap is stopping businesses from achieving agility - Raconteur

For many businesses, finding and hiring the right talent is one of the biggest roadblocks to success. This is notably so for cloud computing, AI, big data and cybersecurity, the key specialisms needed to deliver agility. And the problem isn't limited to the technical side.

The shift to mcommerce in emerging economies - Raconteur

The popularity of ecommerce - accelerated by the pandemic - has seen many Western markets saturated by online brands. Now, with some of the world's youngest populations and fastest-growing economies, many emerging markets are at the forefront of digital adoption.

"We will not work with you anymore": how SAP pressure led to IFS Arcwide - ERP Today

COO Andy Green took to the stage at IFS Unleashed in Miami this month to detail the system integrator's plans for growth. Launched in April this year , Arcwide is a joint venture between and its platinum service partner BearingPoint .

How employers can reward remote workers - Raconteur

The rise of remote working has enabled companies to cast their recruitment nets wider than ever. It means that someone can conceivably hold down a Silicon Valley job, yet live in Salt Lake City - or even St Albans.

How to maximise supply chain tech investments - Raconteur

To navigate the complexities of the modern supply chain, businesses are turning to technology. Research by supply chain platform Blue Yonder shows that 71% of UK organisations have implemented new technology over the last 12 months to reduce disruption in the future. One in 10 organisations are investing more than $25 million.

Moving from mid-market to enterprise ERP: when is the right time? - ERP Today

In the last issue we talked about at what point should a growing business decide to swap its basic accounting software for a dedicated mid-market ERP system. So why not look to the next step after that? When should you consider upgrading your mid-market solution for an enterprise-level ERP system?

What will the chief operating officer of the future look like? - Raconteur

The COO's role has largely been to ensure that operational processes run smoothly and efficiently, establish strategy for productivity and performance and work with the C-suite to set the corporate vision and culture. But the Covid pandemic has changed everything. Organisations are navigating a new hybrid workforce, ongoing supply chain disruption, geopolitical uncertainty and shifting customer demands.

How your school could benefit from the MIS shake-up

The recent controversy over contracts put school management information systems in the spotlight like never before - but now, thanks to the rise of multi-academy trusts and a sharper focus on tech within education, schools stand to benefit from systems that better suit their needs

Moving on: When it's time to adopt a dedicated ERP system - ERP Today

There often comes a point within a relationship when one party realises it's time to move on. They feel they have outgrown the relationship, or that their needs are no longer being satisfied. The same applies in business. The systems that may have served you well in the past will inevitably no longer be able to keep pace as the business matures.

Is the London Borough of Newham the Silicon Valley for data? - Raconteur

When you think about the centre of the universe for technology, you probably think of Silicon Valley. But where is the same HQ for data? The answer is that there isn't one - yet. But London is embracing the challenge with an ambitious goal to become the heart of the burgeoning data economy, globally.

From Boots to Boden: the rise of digital incumbents - Raconteur

There's a new type of player in the digital landscape - or rather, a new type of old player. Recent years have seen an influx of digital natives disrupting industries, turning traditional business models on their head.

Why CIOs are the new strategic business leaders - Raconteur

The role of the IT chief is changing fast. Recent research by CIO.com indicates that, within three years, more than half of corporate tech chiefs will focus less on overseeing functional work and more on developing strategies for the whole business.

Silicon ceiling: why aren't more CIOs becoming CEOs? - Raconteur

The role of the CIO is evolving. Historically pigeonholed as 'tech bods', CIOs are making high-value contributions that are often inseparable from their companies' wider business strategies. It's natural to wonder what's next for them as their work becomes ever more pivotal: given their growing influence as strategic decision-makers, surely there's a strong case for more of today's CIOs to become tomorrow's CEOs?

Advertorial: Your data investment:are you failingto maximise ROI? - Raconteur

Many organisations claim to be data-driven but the truth is that most are failing to maximise their return on investment on data. Indeed, Gartner estimates that 97% of data sits unused by organisations. This is clearly at odds with the huge investments in data teams and processes that organisations are making to secure an advantage in an increasingly competitive landscape.

Tech talent shortage - why it's time to get outside your comfort zone - ERP Today

The talent crisis continues to impact every aspect of the tech industry. There simply are not enough qualified individuals to support the work that is required - a problem that has been exposed by the acceleration in digital transformation necessitated by COVID-19.

Taking control of your supply chain - ERP Today

Tackling Scope 3 emissions can seem like a daunting task - but it's a necessary aspect of any net zero plan Coming out of COP26, business leaders across all industries pledged to accelerate climate action throughout every aspect of their organisations. Customers, investors and regulators now expect clear, detailed plans for how organisations will achieve net zero.

What you should know about the risks of migrating to the cloud - Raconteur

Public cloud computing was poised on the edge of the mainstream for several years before the world was locked down in early 2020. Since then, firms' pandemic-driven digital transformation efforts have accelerated the uptake of these cloud services, making them widely popular.

Is the government's cloud-first approach failing? - Raconteur

Ever since its introduction in 2013, the government's so-called cloud-first policy has been at the heart of the public sector's digital transformation efforts. Put simply, the policy means that bodies seeking to update their technology should evaluate cloud-based systems before considering any other option.

How the CIO and CFO can work together effectively - Raconteur

Once lockdown is lifted and social-distancing restrictions ease, will business quickly get back to normal? Or will we see a profound and customer preferences? Here are six changes in consumer behaviour as a result of the coronavirus pandemic that marketing professionals should be aware of. Without question, lockdown has impacted the customer mindset.

CIOs and CISOs - a modern power struggle? - Raconteur

Corporate cyber chiefs are high in demand, but many still report into chief information officers (CIOs). With cyber threats on the rise, some security leaders want greater clout. Chief information security officers (CISOs) are earning more than ever as demand for qualified security leaders pushes up salaries.

CISO churn - why it's happening and how to stop it - Raconteur

Recent research has revealed that a staggering 24% of Fortune 500 chief information security officers (CISOs) last just one year in the role, with the average tenure being just 26 months. C-level positions necessarily involve higher levels of stress and responsibility than other roles, but why is it so much worse for security executives than for their peers in finance, HR or marketing?

Private Equity Funding in Technology: What's the Impact on the Channel?

The B2B tech industry has become a prime target for investment by private equity (PE) funding. But does such investment ignore the value the channel?

Perfecting payments in the new ecommerce landscape

The Covid crisis has accelerated innovation in payments, fuelling the development of low-touch transaction systems with an emphasis on customer convenience

Our consumption-based economy is rewriting the vendor-partner relationship

Byline article

It's all about the context

Article on embedded payments

BDO Global Risk Landscape Report

Risk, Technology and Transformation (article)

CDW / Dell eBook: Delivering Innovation Together

Using data to power digital transformation

This report explores why data powers all transformation initiatives, and how IT leaders can make the most of the wealth of data at their fingertips.

The new era of hybrid work

COVID-19 has in many ways irrevocably changed the way we work. Almost overnight, organisations were forced to establish a new remote workforce. Kitchen tables became desks, and in-person meetings were replaced by video calls. Now, more than a year later, most organisations accept that remote working is here to stay in some form.

Why the mid-market is now fertile ground

The ERP industry can no longer overlook the potential of the mid-market. The mid-market could be forgiven if it suffers from middle child syndrome. Underserved and ignored by the industry for years, mid-market firms have historically been forced to compromise when it comes to sourcing ERP software.

How sustainability will change the look and feel of our cities - Raconteur

Buildings and motor vehicles are fundamental parts of the modern metropolis - and both are among the largest contributors to global carbon emissions, given the former's need for heat and power, and the latter's continuing dependence on the internal combustion engine.

Talking tough: banks boost security with voice ID - Raconteur

How safe is your voice as an identity marker? As biometric technology continues to make strides, opinion is split on whether voice tech is a blessing or a curse when it comes to fighting fraud. Biometrics are based on physical or behavioural measurements, like facial recognition or an individual's hand movements.

How cybersecure is the smart office? - Raconteur

In 2017, hackers stole several gigabytes of sensitive data from a Las Vegas casino. It was later discovered that their point of entry to the network was a newly installed fish tank, which had an internet connection enabling it to be monitored remotely.

The Master Agent Model Is Taking Off in Europe. Why?

The master agent model has been slow to take off outside the U.S. We look at the recent spike in activity in Europe and the benefits for partners.

Eight ways in which AI is transforming healthcare - Raconteur

AI has been at the forefront of the medical profession's efforts to fight Covid-19 and treat patients during the coronavirus pandemic. Enabling healthcare providers to make fast, accurate and data-driven decisions, the technology has been producing some extraordinary outcomes.

COVID-19: Are Businesses Supporting Vulnerable Customers? - CX Today

But m ore importantly, corporations now need to go a step further to ensur e that vulnerable customers are protected , says Jonathan Wax, Vice President EMEA, NICE Nexidia . "During the pandemic, there was a huge spike in vulnerable customers," he says , pointing to r esearch by the Financial Conduct Authority (FCS) which shows that more consumers find themselves in vulnerable circumstances due to the pandemic .

Brexit's Impact on the Channel

The Resilience Formula

https://mitigogroup.com/2021/04/28/byod-and-remote-working-a-new-threat/

How Vendors Measure SaaS Partner Success | Channel Mechanics

28th Apr 2021 The past 12 months have seen an enormous uptake in cloud services, with more than ninety percent of UK businesses saying it played an important part in their response to COVID-19. Channel partners have adapted their business models accordingly - meaning big changes to how vendors engage, classify, incentivise and renumerate partners.

Maintaining Successful Partner Relationships in a Virtual World

21st Apr 2021 The IT channel is a people business. The relationship between vendors, partners and customers is at the heart of this very successful business agreement. Face to face meetings, conferences, networking and social events have traditionally played a significant part in building and maintaining these relationships.

Taking Away the Guesswork When it Comes to Measuring Partner Success

13th Apr 2021 To enable success, you must first be able to measure it. So when it comes to measuring partner success in the channel, what are the metrics? Measuring partner success comes after first establishing what that looks like to all parties.

What Does Partner Success Look Like? | Channel Mechanics

8th Apr 2021 In the channel, the partnership between vendor, partner and customer is critical. However, everybody has a different idea of what constitutes a successful relationship. What does partner success look like? Each stakeholder will have their own idea of how they define a healthy and profitable partnership, based on their own specific parameters.

Why Today's Compliance Complexities Demand New Approaches to Communication Technology - CX Today

At the same time, the pandemic and resulting work from home requirements has driven unprecedented adoption of new communication platforms . " Financial services organisations are embracing unified communications platforms like Microsoft Teams in record numbers, not just for voice, but also for video, chat, and screenshar ing," said Matt Caine, Sales Director, EMEA at NICE.

Getting more Black women into IT roles - Raconteur

Women, and in particular Black women, are hugely under-represented in the IT industry. Research from the British Computer Society (BCS) shows Black women account for just 0.7 per cent of IT roles, 2.5 times below the level of other professions. Black British Business Awards released a report with J.P.

How to address Covid-19 in the long run and maintain a healthy business

Worawut - stock.adobe.com By We've all experienced huge changes to our working and personal lives over the past year, with one of the biggest being the shift to remote working. And as the new year begins, it looks like remote working is here to stay.

Wildix Provides the Customer Experience Demanded in the Digital Age - UC Today

Over the past 12 months we've seen a huge shift to digital as businesses were forced to close the door on physical trading. More than 85,000 UK businesses launched online stores or joined online marketplaces in just the first few months of the pandemic.

Educate to Mitigate

The coronavirus crisis has expedited the digitalisation of many everyday working processes as organisations around the globe rapidly implement technological solutions to ensure business continuity, but is security being overlooked?

Ingram Micro-Cisco whitepaper: Peace of Mind in Healthcare

Report: Brexit's Impact on the Channel

Going green with the Cloud - ERP Today

We're encouraged to choose more sustainable options every day - and this extends to the decisions organisations make when purchasing technology. For any number of reasons, sustainability is an increasingly important factor in the IT decision making process today.

Independent or Global SI - What makes a perfect match for transformation? - ERP Today

COVID-19 has accelerated the digital transformation plans of many organisations, in some cases bringing about years of change in just a few months. Whether those companies turn to one of the global systems integrators (GSIs) or enlist an independent system integrator (SI) to help them, they rely on the expertise and support of those firms to help them navigate those changes.

Remote working in the cloud: what's the risk?

Switching to solutions sales, how to make an impact in a virtual world - Mixology Communications

While organisations have dealt with many challenges caused by COVID-19, one that may have a lasting impact on their business is the shift to virtual sales. This has been particularly noticeable in IT, which is very much a 'relationships business'. It thrives on face-to-face activity, meetings, conferences and events.

The emerging influence of sustainability in tech purchasing behaviour - Mixology Communications

As consumers we are increasingly aware of the environmental impact of the choices that we make - especially when it comes to choosing the goods and services we use. Businesses too are starting to adapt their purchasing behaviour to take issues like sustainability into account.

Vendors: How Do You Measure a Partner Relationship?

Many partners wish the relationship with their vendors were better. But vendors continue to struggle with judging the health of the partner relationship.

How the pandemic accelerated digital transformation to enable a remote workforce - Mixology...

Digital transformation has been a boardroom buzzword for some time, with organisations keen to deploy technology to gain a competitive advantage - whether that's increasing productivity, lowering operating costs, improving customer service or any other metric through which success is measured.

Unleashing the UK's digital identity economy - Raconteur

The UK faces urgent challenges if the benefits of a secure and efficient digital identity protocol are not to be squandered. Critics are calling on the government to ensure the right technology, processes and standards are in place to unleash a new, effective and prosperous era of digital identity.

The real security threat facing the cyber industry - Mixology Communications

As any organisation can confirm, the ability to recruit and retain qualified cybersecurity professionals is an ongoing struggle. Government figures last year confirm that a high percentage of UK businesses lack staff with the technical, incident response and governance skills needed to manage their cybersecurity.

Digital transformation: Bundesliga scores a late win

Andreas Heyden, who spearheads the Bundesliga's digital transformation, explains the sports industry's 'late mover advantage.' While there have been many instances where professional sport has blazed a trail, it has been a little slower to embrace digital transformation - until now.

Bouncing back from a crisis

As the holiday season approaches, it's a good time to reflect on the year gone by. The world has always been VUCA (volatile, uncertain, complex, ambiguous).

The channel sees record growth during the pandemic - but what's next? - Mixology Communications

The biggest talking point in the IT channel in recent years has been the move away from the volume-based, transactional 'box shifting' model of sales to a services-led, consumption-based model that provides a recurring revenue stream to resellers.

Bonnier News: Bucking the trend in publishing

While publishing struggles during the coronavirus crisis, Sweden's Bonnier News' digital strategy is paying off for the company with remarkable results. As with many traditional industries today, print media is struggling to compete in a world that increasingly favours digital channels for news and information.

The university that leans into disruption

Chancellor of Swinburne University of Technology, Professor John Pollaers OAM and Vice Chancellor and President, Professor Pascale Quester outline their bold vision for the future of higher education Like many other industries, the higher education sector is currently undergoing a period of huge disruption.

Consumer financial services 2025

How can customer insights help institutions better serve consumer demands for convenience and ease?

SME lenders breathing life into UK business

Small and medium-sized enterprises (SMEs) are the backbone of the UK economy. There were 5.9 million SMEs in the UK at the start of 2020, accounting for 99.9 per cent of the business population. However, SMEs have also been some of the worst-hit companies during the coronavirus pandemic so, while they will play a crucial role in the country's economic recovery, SME lending will be vital.

Simplify the channel, or our partners will be left behind

A few years ago, IDC predicted that by 2021 at least 30% of channel players will not exist in the format we know them today . This is down to an influx of non-traditional, and ' non-transactiona l', partners entering the ecosystem.

Revolutionising cybersecurity

This report offers practical steps for business to overhaul their cybersecurity and embed a zero trust approach.

Consumer financial services 2025

How can customer insights help institutions better serve consumer demands for convenience and ease?

Have third-party software support providers got ERP vendors on the ropes | ERP

By Christine Horton In the ERP software world, as with most big business, perception is everything - that's why software vendors invest so much in PR. Despite this, most of the software vendors we approached to participate in the writing of this article were reluctant to contribute.

Stacks v Suites: Why make customers choose? | ERP

When it comes to investing in enterprise software, organisations have many options allowing them to choose whatever technology or consumption method best suits their business requirements. Despite this, there remains a tendency within the industry to categorise software purchases into two opposing camps: suites and stacks.

Digital skills: how to narrow the gap

The pandemic turned millions of office-based businesses into virtual companies overnight, inevitably resulting in a greater reliance on technology. This means it is arguably more important than ever to invest in employee development and tech skills. Even pre-pandemic, government figures showed eight out of ten advertised openings required some level of digital skills.

Why the cloud is a greener choice

For many organisations, environmental sustainability has shifted from being a nice to have to a non-negotiable necessity. There are several reasons for this, not least the urgent debate over climate change that dominates the world stage. In many cases, organisations will be looking to comply with legislation; the UK, for example, has set a net-zero carbon emissions target by 2050.

Managing the books and boosting productivity - Raconteur

SPONSORED BY AWS As former freelancers themselves, Ed Molyneux, Olly Headey and Roan Lavery decided there must be a better way to manage the books. In 2007, the trio founded FreeAgent, an online accounting platform for small and micro businesses.

How Can the Channel Help Customers Get Back to Work Safely?

Whether it's smart building technology, thermal cameras or temperature scanners, partners are helping customers get back to work.

Human pose estimation

Imagine being able to track a person's movement and do a real-time bio-mechanical analysis? Human pose has huge implications - but how are these set to play out

Cloud Cover: Delivering Data-Driven Success

Understanding the evolution and economics of automation attacks is of utmost importance when adjusting security postures to reflect the realities of a digital threat landscape.

The Future of Cyber Security

Companies must understand the application and potential of AI in cyber security if they are to stay ahead of a digital threat landscape in constant flux.

Software firms at forefront of COVID-19 efforts | ERP

Software vendors are leveraging their expertise to help customers, employees and the community overcome COVID-19 challenges By Christine Horton The way in which companies conduct themselves during the COVID-19 crisis has come under intense scrutiny. As we have already seen, companies that fail to support both their customers and staff during this period are likely ...

Pressure from Customers for Sustainable Business Drives Channel Effort

Customers are demanding channel partners incorporate the idea of sustainable business into their proposals, or risk losing the deal.

M&A in the Channel: What Does the Post-COVID World Look Like?

Experts predict a surge of M&A in the channel in the aftermath of COVID-19. What will drive the market going forward, and how should firms approach this?

Diversity in the Channel: There's Still a Long Way to Go

IDC research shows diversity in the channel is lacking, but firms are trying to improve on a lack of female representation. What can be done to change it?

Is the channel missing the 'human touch'?

yurolaitsalbert - stock.adobe.co By A recently published vendor survey suggests the IT channel today is missing 'the human touch'. This may come as a surprise, given the importance of relationships to the channel, but the research by Kaspersky shows that nearly seven out of 10 resellers and distributors want better relationships with vendors.

Unified communications mean choice, not the end of voice

A common gripe levelled by the older generation against young people is that they spend too much time on their smartphones, immersed in messaging apps or browsing social media.

The connected business: integrating valuable data | Raconteur | The Times & The Sunday Times

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Is the channel struggling with customer experience?

Today we are inundated with choice as to where - and how - we consume products and services. This means we expect exceptional customer experience (CX) from suppliers; if we are left feeling frustrated by a purchasing experience, we won't think twice about taking our business elsewhere.

How Vendors Are Supporting Partners with COVID-19 Relief

The channel faces business disruption, supply chain delays and economic uncertainty. So what are vendors doing to support partners with COVID-19 relief?

Unlocking Growth

From farm to fork: How blockchain is enabling transparency and traceability | Food and Farming...

As customers demand greater assurance about the products they buy, more food producers are turning to blockchain technology to provide detailed supply chain information Transparency and traceability have never been more important to consumers when it comes to food.

5G: What's the Channel Opportunity?

5G is set to have a huge impact on the enterprise. With operators failing to deliver business-focused solutions, the channel can build new revenue streams by offering customers industry-specific expertise and solutions.

Does the Channel Have a Diversity Problem?

It is important that the IT channel mirrors the community into which it sells. So why are so many companies failing when it comes to diversity?

Employee tracking: why workplace tech demands trust

Barclays was forced to abandon its pilot of a controversial employee-tracking system that monitored the time staff spent at their desks. The system, which the bank said was brought in to raise productivity, tracked the activity of employees in real time.

Futureproofing IoT

As IoT proliferates, promising huge business benefits, this report explores the steps businesses must take to ensure their IoT is properly secured, to enable maximum success

Contactless food delivery: Are robots the future? | Food and Farming Technology

Are these the droids you're looking for? Starship's robot fleet expands its delivery services as UK stays home With most of us confined to our homes to help contain COVID-19, the topic of food delivery services - and the current overwhelming demand for them - has taken centre stage.

Is sustainability the next big channel play?

As consumers we are more aware of the everyday choices we make, and their potential effect on the environment. In business too, organisations are starting to change their behaviour to take issues like sustainability into account, with many investing in the idea of the 'circular economy' - one that looks to eliminate waste and re-use resources.

Christine Horton

Christine Horton is a freelance journalist and the founding editor of Channel Pro. She has 18-plus years' experience in B2B publishing, for the most part specialising in telecoms and IT journalism. She has covered the IT channel in depth for more than a decade and launched the industry's first website-only resource, Channel Pro, in 2009.

Consultancies are key for implementing 5G in business

Despite the hype around 5G, many organisations are still in the dark as to the potential benefits the technology could deliver to their business. A 2019 study by global consulting firm Accenture suggests both business and technology executives underestimate the disruptive potential of 5G.

Is AI hype keeping businesses from its true benefits?

It's not unusual for new technologies to be accompanied by often intense levels of promotion, long before they even hit the market. There is perhaps no better current example of this than artificial intelligence (AI) hype. With widespread media coverage fuelling debate over its potential impact on society, AI has now expanded beyond the tech industry into the public arena.

7 crucial data privacy red flags business leaders need to know - Raconteur

The strict data privacy rules introduced by GDPR have cast a spotlight on the protection of sensitive consumer data and the financial and reputational damage that can occur if it is mishandled. It is therefore vital that your Chief Compliance Officer oversees the development and implementation of your data privacy strategy to ensure it is not vulnerable to falling foul of these data privacy regulations.

Outsourced IT: Do You Need Your Own Staff?

Running a business is a full-time job, and small-to-medium sized businesses (SMBs) in particular can often find their in-house IT resources stretched to capacity. As a result, it's difficult to devote the necessary time and effort to deploying and managing the latest business technologies.

Is BYOD Good or Bad for Your Business?

The way we work is changing. Employees want, or even expect, the freedom and ability to work from anywhere, anytime, on any device. That blurring of lines between home and work life means workers will often use their own devices - whether that's a laptop, tablet, or smartphone - to conduct business.

How Secure Is Too Secure for Employees?

Imagine you're a sales person, and when you try to visit a client's website, you get a message saying that it's blocked because it's not on your company's whitelist. Or maybe you're a programmer, and when you go to install the latest version of the Eclipse development software you use to write code, your computer (and your IT department) won't allow it.

Simplifying IT infrastructure

IT teams can overcome complexity, maintain growth and enable remote working by embracing virtual solutions and simplifying their IT infrastructure.

Food service and retail robots to become a common sight? | Food and Farming Technology

Firms are embracing automation to gain greater insight into consumer behaviour, improve supply chain efficiency and reduce overheads More than ever, businesses are embracing automation.

Is private equity investment in tech a danger to the channel?

The IT industry has seen a surge in private equity (PE) investment of late. Traditionally a source of funding for start-ups, larger vendors such as LogMeIn, McAfee, Sophos, Veeam and Veritas have all benefited from PE funding over the last year.

Agile failure can lead to success | Raconteur | The Times & The Sunday Times

Related Articles Small firms need to wake up to the benefits of wellbeing SMEs have the most to gain from a wellbeing strategy and the reduction in staff illness it can bring Read more > The challenge to privacy when even the milk carton is smart Smart packaging brings convenience and safety - but opens ...

Managing the successful convergence of information and operational technology

The convergence of IT and operational technology is no recent phenomenon. Industrial control systems have been connected to IT architecture, providing remote connectivity for real-time data and remote support for years. Yet with the fourth industrial revolution, IT and OT integration is changing the way we do business.

Securing your move to - and operating in - the cloud

Migrating to the cloud is not only imperative for many businesses to retain their competitive edge - it's also exciting. Cloud is opening up opportunities to work in faster and smarter ways than ever before and is enabling innovation to the benefit of businesses, consumers and society as a whole.

Agile Working guide

Agile commerce connecting customers with the products they want to buy - Raconteur

Inventory management is the cornerstone of ecommerce. It can be the difference between providing an exceptional user experience and one that leaves customers disappointed or frustrated, something retailers can't afford. For example, inventory management ensures advertised products are in stock; too often customers will click on a promotion to discover an item is only available in the wrong model, size or colour.

Raconteur - Future of Authentication 2020

Multi-cloud computing: 5 ways it can help your business

As the name suggests, multi-cloud sees organisations using multiple and often-connected cloud services to increase scalability, reduce costs or become more agile in their application infrastructure. This approach has huge potential, as specific business needs can be met with targeted cloud solutions, although it does come with certain risks and complexity.

Report: Cyber is Broken

Report :Managing the Unpredictable

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Digital Payment Card Skimming: How to Protect Your business from Attack

Goodbye channel, hello partner ecosystems

The last couple of years have seen the IT channel landscape evolve dramatically. The prevalence of cloud has changed the way increasingly tech-savvy customers purchase and consume technology. It's estimated that 73% of business buyers find the web more convenient to make purchases, and that 17% of all B2B transactions will happen through eCommerce by 2023 - potentially bypassing the channel entirely.

Why aren't there more women in the channel?

The lack of women in tech continues to be one of the biggest talking points within our industry. There has been much debate about the need for diversity and inclusion from all sides - and yet women in IT positions in the UK still only make up around 16% of the overall workforce.

Christine Horton

IT channel news, interviews and industry event coverage for Microscope