William Smith

Experienced content writer and technology journalist

United Kingdom

Portfolio
CX Today
12/13/2021
Aircall: How the Pandemic Kick-Started a Customer-Support Revolution

Every organisation has its own unique pandemic transformation story. Yet, from overnight shifts to remote work to building parent-friendly policies, one thing every business had in common was the need to rapidly adapt their working practices. For many customer-centric industries, from travel to hospitality, finance, and more, this need for adaptation was twofold.

CX Today
12/13/2021
Symbl.ai: Conversation Intelligence for Real-Time Agent Coaching

The demand for modern contact centre agents is always increasing - whether that's from managing hybrid working or dealing with omni-channel requests. Traditional forms of coaching can only go so far in equipping agents to deal with every scenario they might encounter.

CX Today
12/15/2021
Why Scaling Companies Need To Reimagine Their Tech Stack To Thrive in 2022

The past two years have proved the need for digital transformation unlike anything else. Those companies that were already well underway on their digital transformation journey have proved the most resilient, with those lagging behind facing an existential need to update their technology stacks and move away from legacy offerings.

Technologymagazine
What will tomorrow's workplaces look like?

We take a look at some of the disruptive technologies with the potential to transform the ways in which we work, in both an office and industrial setting. The digitisation of the workplace

Medium
05/24/2023
Privacy in Web3

Originally published on gmw3.com, 18 March, 2022 In today's centralised Web 2.0 landscape, we expect some measure of control over our data - whether it's setting our social media feeds to private or being able to delete an e-commerce website account entirely.

Medium
05/24/2023
All You Need to Know About Blockchain

Originally published on gmw3.com, February 24, 2022 Blockchain. While you may think the term has reached maximum saturation, expect it to become even more inescapable over the next few years as more and more solutions are built on top of it - be they dapps, DAOs or NFTs.

Medium
05/24/2023
Demystifying Ethereum Token Standards

Originally published on gmw3.com, February 3, 2022 The Ethereum blockchain has risen to popularity on the back of its programmable nature, allowing for the construction of decentralized applications, smart contracts, NFTs (non-fungible tokens) and cryptocurrencies. Those seeking to better understand the platform will doubtless have come across terms such as ERC-223 and ERC-777 and wondered what they refer to.