David Thackham

Technical Writer | Policy & Procedure Specialist

United States

Hi, I'm David. I'm a Technical Writer based in Rock Hill, South Carolina with more than a decade of professional writing experience across platforms and industries.

I have a deep passion for policy and procedure writing, effective documentation, and knowledge sharing across the enterprise.

💡 During my time at a top nationwide mortgage lender, I co-created a peer editing quality control process to ensure better value and consistency for our documents.

🔮 In the next 2-3 years, I intend to expand my skills in new areas of expertise, enhance my leadership growth, and enter a management role.

I excel in short and long-term project management, SME interviewing, and copy editing. I'm also skilled in web/print design, videography, and photography.

📧 Want to chat? Send me a message at [email protected].

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Portfolio

Technical Writing

Personal portfolio
10/09/2024
Processing Consumer Complaints procedure

This document is a procedure detailing the steps by which members of the fictitious company Rebound Soccer Shirts, Inc. would intake and respond to consumer complaints. This document includes an example of a Roles and Responsibilities graphic created in Figma.

Personal Portfolio
10/09/2024
Social Media Policy

This document is a Social Media Policy written to serve all members of Rebound Soccer Shirts, Inc. The policy includes examples of a decision tree made using Microsoft Visio and an organization chart created in Canva. Rebound Soccer Shirts, Inc. is a fictitious company created for the purposes of this portfolio.

Personal portfolio
10/09/2024
Using Zoom Contact Center procedure

This document is a procedure describing the steps by which the Rebound Soccer Shirts, Inc. Support team should use Zoom Contact Center when interacting with customers. Rebound Soccer Shirts, Inc. is a fictitious company created for the purposes of this personal portfolio.

Content Marketing

Unpublished
Wingate University case study

After partnering with TicketReturn, Wingate University was able to renew more than 90 percent of its season ticket packages online, rather than via walk-up traffic or hand-written forms.

TicketReturn
12/11/2019
Kannapolis Cannon Ballers' partnership press release

The Kannapolis Cannon Ballers will receive industry-leading solutions and dedicated client support. Cannon Ballers GM, Matt Millward says TicketReturn will take the Cannon Ballers to new heights.

News Reporting

The Times (Gainesville, Ga.)
04/02/2016
'Once in a lifetime': Deshaun Watson's most significant plays, from Gainesville to Clemson

Even after 41 years of coaching, Bruce Miller still isn't sure if he's seen it all. It's funny how players like Gainesville High graduate Deshaun Watson can change your perception of what's possible in the game of football. "I don't think you ever appreciate what type of player he was until he was gone," said Miller in his office earlier this week.