Shelly Whitehead

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What difference do women make in QSR leadership anyway? KFC, Subway detail the brand-boosting...

Granted, there is a lot of news about the absolute need for women in both leadership and the rank and file of the QSR industry. But why? What difference does it make when the door is opened to females at the top of these organizations?

We're stoked, dudes! Wahoo's Fish Tacos cofounder is in the house!

Drawing on the flavors of as disparate of places as China, Brazil, Mexico and Hawaii, Wahoo's Fish Taco's not only performs a bit of culinary alchemy, but also manages to produce some truly health-boosting dishes that its core of young athlete customers crave.

How Domino's connects corporate execs to reality of store life

Store-level employees are often on the receiving end of corporate dictums that may not always sync with pizza restaurant reality. Enter Domino's Pizza Prep School, a program that strives to alleviate that tension by giving leaders a dose of what it's like to work on the frontlines.

Chipotle and the 'elephant in the dining room'

The restaurant industry and its players are exhaling today after news that Chipotle might be able to overcome its food safety woes of last week and the previous two years. But are we missing a much bigger point in these food safety issues with a once-leading brand?

Podcast: Slutty Vegan creator Pinky Cole on brand's soaring popularity as it pushes the plusses...

With an Impossible Burger base for its massively "Instagrammed" sloppy burgers, Slutty Vegan has risen from a largely unknown solo food truck, to hugely popular QSR chain in less than a year. In today's podcast, the woman behind the concept, Pinky Cole, relays some of how and, maybe more importantly, why, she did it.

March 14: The irrational li'l sweetie 'Pi' that stole the pizza leader's heart

Here in the U.S. we especially tend to love two things: holidays and pizza. Thursday, we get both. We speak, of course, of March 14 or Pi Day, the holiday once supposedly devoted to the math formula, Pi, equating to the number, 3.14 (plus an infinite number of decimals).

C-Speak: Cincinnati Reds' success with food lockers paves way for restaurant uses

Jan. 26, 2018 | by S.A. Whitehead "I want to have a relationship with you, but I don't want to talk to you." That's the way one millennial on a Fast Casual Executive Summit panel recently qualified the way she views ordering food at most restaurants today.

Delivery: Why it's a big deal for small-town QSRs

Small-town and rural customers want delivery just as much as any major metro dweller, but third-party companies have been slower to launch in these seemingly less-profitable areas. Independents and larger chains, however, say the service is critical and very profitable.

Is time up for 3rd party delivery's customer experience problems?

Customers often complain about failed or unsatisfactory deliveries from third party deliveries. And the sad fact is that though your brand had little involvement in that customer experience, your brand is what will ultimately get the blame instead of that third-party provider app that actually executed the inadequate service.

St. Elizabeth consumer magazine

St. Elizabeth campaign signage

2019's top pizza reads: century-old pizzeria restoration to futuristic pie prep

The final year of the 2010s had Pizza Marketplace readers looking back nearly a century to learn about restoring historic buildings for pizzerias, as well as into one possible pizza future where pie assembly is managed by artificial intelligence via an automated pizza assembly line.

Urban Bricks uses great gadgetry to grow the bottom line

Urban Bricks Pizza is a brand that prides itself on its edginess. Likewise, getting an "edge" on the reams of competition in pizza-land is a main mission of this growing chain's leadership.