Charmaine Pruitt

UX Writer | Conversational Designer

United States

Hi-ya! I'm Charmaine and making the story and experience the "main(e)" event is my specialty - UX, proposals, technical documentation, and Marcom to name a few. My skills are showcased on small business websites, in technical documents, and on multinational corporate channels.

I've been a leading contributor on teams composed of messaging masterminds responsible for securing multimillion dollar business capture deals and funding for vital public service programs. I've methodically escorted many once frustrated users through complex, technical processes with ease. And I've been the helpful voice behind some of your most engaging artificial intelligence experiences.

My talents have been applied across heavy-hitting branded domains, spanning automotive, IT, financial services, healthcare, and manufacturing. Let's chat about how I can bring your stories to life and provide meaningful experiences for your customers.

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Portfolio

App

Citi
Login Error

Dynamic login error message displays when biometric login fails. Conversational tone and voice combined with instructional, technical documentation.

Citi
Passcode Error

Error message when user's passcode doesn't work. Conversational tone combined with instructional, technical documentation.

Citi
Device Passcode Missing

User must set up device passcode to use biometric sign on feature. Conversational tone combined with instructional, technical documentation.

Citi
Preferred Name

Citi customers can choose the name they want to go by or identify with. While available for all customers, the transgender community was the primary target audience. Received 23,000 impressions within the first 24 hour. There was also a marketing campaign to help further drive this effort. Conversational and demonstrates empathy.

Marcom

Technical Writing

Private Client
Workforce Management - Weekly

Technical software user documentation. Features instructional language for executing certain system tasks.

Private Client
Workforce Management - Daily

Technical software user documentation. Features instructional language for executing certain system tasks.

Web

Citi
KYC

Know Your Customer (KYC) Interruption - features conversational tone and voice to help facilitate improved data capture needed for federal regulatory compliance.

Citi
KYC

Know Your Customer (KYC) Reminder- features conversational tone and voice to help facilitate improved data capture needed for federal regulatory compliance.

Citi
KYC

Know Your Customer (KYC) Speed Bump- features conversational tone and voice to help facilitate improved data capture needed for federal regulatory compliance.