United States
I'm a customer-focused technical writer with 20 years of technical writing experience, and 10 years in SaaS technical support. I'm an excellent communicator who's passionate about educating internal and external customers. I Iove learning new things, researching processes and solutions, and breaking down complex information into easily-digestible formats.
I have a diverse range of technical writing samples in my portfolio, including ebooks, internal trainings and documentation, and blog posts.
Internal knowledge base article for the Smartsheet support team on the basic processes for supporting users of the Smartsheet add-on, Data Table. I worked with the Data Table Product Manager to source the article content.
Internal training for the Smartsheet support team on using the internal account-management tool for troubleshooting common customer issues. I was the SME for much of the content, but also worked with senior support team members to verify terminology and processes.
Article commisioned for the ScoreCast Online blog on why it’s important to step away from your gear and just compose. I was approached by ScoreCast following the success of my blog, FilmScoring.info.
Article for FilmScoring.info on various techniques to make a musical section sound small and intimate.
Article for FilmScoring.info on overcoming writers block. I compiled tips from multiple composer peers into a list of techniques to try when you're feeling blocked.
Excerpt from the ebook Take Control of Making Music with GarageBand, originally published by Take Control Books in 2004 and revised in 2011. This and the companion ebook, Take Control of Recording with GarageBand, sold more than 7000 copies over 10 years and received dozens of positive reviews from customers.