Can a renters union really help you take on your landlord?
When the phones started ringing as their shift began, staff working at Nottingham City Homes (NCH) likely thought that Tuesday June 30 was going to be a busy, if uneventful, day. The first caller to get through was 65-year old John Hiley, the owner of a leasehold property overseen by the housing management company, which is effectively part of Nottingham City Council.