With over 8 years of experience as a knowledge base writer and content creator, I have developed a strong portfolio of technical documentation, digital marketing, and generative AI projects that demonstrate my versatility, creativity, and excellence. I have a KCS v6 Practices certification and multiple skills in AI, SEO, content scheduling, and workflow optimization.
At Salesloft, I managed diverse technical writing projects from concept to completion, and partnered with cross-functional teams to ensure content relevancy and efficacy. I also leveraged AI and SEO tools to optimize content performance and user engagement, resulting in a 20% reduction in outdated content and a 30% decrease in customer support inquiries. Additionally, I supported the company's content production support structure and contributed to its alignment with the evolving demands of customer success.
I am passionate about creating and curating content that delivers value and impact, and I am always eager to learn new technologies and techniques that can enhance my craft. I am seeking new opportunities where I can apply my technical acumen, creative flair, and problem-solving skills to produce high-quality content that meets the needs and expectations of diverse stakeholders.