UX writing and content design
I'm a Brooklyn-based UX content designer with 9 years of experience developing clear, accessible copy and innovative content strategies. I'm passionate about collaborating with cross-functional teams to deliver engaging, user-centered digital experiences. As a content strategist, I've worked with a wide range of organizations, including start-ups, government organizations, and tech companies.
UX writing and content design
As the Sr. content designer on the Secure Access team, I created new content for in app, SMS, and email notifications to provide customers with an OTP when they try to sign in to their accounts from a recognized device.
As a senior UX writer at Chase, I collaborated with the lead designer on a flow that helps users link their Chase-managed Amazon credit cards to their Amazon accounts. I wrote page titles, headers, microcopy, CTAs, and alerts. I also worked with cross-product stakeholders to ensure the timely delivery of the final content.
As part of an initiative to update Chase's customer security notifications, I wrote new content for the email notification customers receive after a new device signs into their account. The goal was to revise dated content to make it clear, usable, and compliant with Chase's standards for voice and tone. I collaborated with a small team, including the product owner, designer, and researcher, to conduct a user research study and develop the overall UX strategy.
My team was responsible for the delivery of Chase's scam protection interstitials for Zelle payments. I copy edited content to ensure it was usable and in alignment with best practices and wrote alerts and error messages.
As the Sr. content designer on the Secure Access team, I created new content for in app, SMS, and email notifications to provide customers with an OTP when they try to sign in to their accounts from an unrecognized device.
I collaborated with a design team to create this one-pager. It was created to raise awareness and help Chase customers protect themselves from common wire scams. It will soon be distributed to customers in Chase branches across the country. For this project, I wrote content, revised and copy-edited existing content, and facilitated alignment meetings with cross-product stakeholders to ensure the timely delivery of the final content.
As a content strategist at the So Company, I was asked to write informative and engaging content for the Graduate Center at CUNY's new website for prospective and current students. I created content templates to guide web content writing efforts for key landing pages and academic subpages, wrote static and dynamic web copy and microcopy for 15 pages, provided I/A guidance, wrote SEO-friendly headers, and created meta descriptions.
For the overhaul of the Graduate Center at CUNY's website, I developed ten content templates that aligned with the UX design team's wireframes. This example is a template containing the content I wrote for the academic landing page.
Email campaigns and fundraising
I wrote the copy for Korean K9 Rescue's GoFundMe page in support of their May 2020 Giving Tuesday campaign. The campaign surpassed the organization's goal by raising over $31k.
An email announcing the upcoming launch of a new GPS platform from Pastel's COO. I wrote the copy in his voice and formatted the email on Mailchimp.
An email from Pastel's COO promoting a friends and family discount on the new Sphere Alarm system. I wrote the copy in his voice and formatted the email on Mailchimp.
An email promoting a discount on the Sphere Alarm system. I wrote the copy and formatted the email on Mailchimp.
I read and wrote summaries of relevant news articles for this biweekly newsletter that was sent to the law firm's subscribers.
I read and wrote summaries of relevant news articles for this biweekly newsletter that was sent to the law firm's subscribers.
I read and wrote summaries of relevant news articles for this biweekly newsletter that was sent to the law firm's subscribers.