United States
Is your digital space bogged down by murky, lackluster content?
I’m a dynamic UX content manager, writer and strategist. My passion for creating useful, engaging copy drives deliverables that inform and delight audiences—while advancing strategic business goals across Digital, Financial, Publishing, Automotive, and Pharma sectors.
See a career cross-section of my writing samples below.
Digital & Web-Optimized
Created marketing page that evangelizes a customizable, active trader online experience, while posing the advantages and risks.
An aging playboy races to murder his ruthless trophy wife—before Alzheimer’s sets in, and he can’t remember where he’s stashed the body.
Providing editorial oversight of Global Enterprise Knowledge Portal; creating content that enhances productivity by promoting employee self-service.
Mobile UX & Marketing
Wrote support articles introducing customers to automaker's next generation of voice-activated, in-vehicle technology.
Created content and taxonomy for award-winning, user interface that allows vehicle owners to pinpoint solutions to specific problems.
Crafted conversational, interactive screen content for a digital wallet experience that engages, empowers, and rewards users.
Technical Writing
Created developer-facing Change Management plan for enterprise-wide Endeca initiative.
Authored CMS Failover Plan on Corporate Moin Moin wiki.
Posted Fortune 10 company's financial reports and investor events, using AEM Authoring tool.
Best Practices: SEO, SOP & ADA
Authored standard operating procedure to specify Help Desk's day-to-day workflows, e.g., escalation of Business Critical outages.
Wrote Confluence wiki page detailing SEO guidelines to improve corporate site's visibility on organic, search engine result pages.
Created screen reader friendly copy decks to support Americans with Disabilities Act, allowing equal opportunity, desktop/mobile access.
Technology Training
On corporate wiki, authored Vignette Content Tool User Guide to help online magazine editors manage content.
For vehicle services website, developed step-by-step, AEM CMS authoring deck, detailing components and publishing workflows.
Used Confluence wiki to create guide for building corporate site web pages with AEM Authoring template.
Workflow Diagrams
Created Visio diagram on corporate wiki, detailing online magazine's publishing approval flow.
Used Visio to create Vignette CMS flow, supporting move to new, managed hosting service.
Used Visio to develop flows for Rails application and Endeca Delete Tool.