Alison Angel

UX architect/conversation designer and strategist. SAFE Agilist and LUMA certified practicioner.

Alison Angel is currently a UX Architect/Conversation Designer for the Allstate agency facing chatbot. Alison has also done UX writing for Lowe's and helped to shape promotional and marketing campaigns for the company, in addition to her work on the Lowe's chatbot. She has written for a variety of Charlotte-area publications, including the Charlotte Business Journal and Creative Loafing. She has written more than 1,000 websites for small businesses all over the country who have enlisted the services of Townsquare Interactive, a branch of Townsquare Media.

Portfolio

Chatbot Architecture

Allstate Virtual Assistant
Walkthrough enrollment

Wire framing of conversational pathways for Allstate agency facing chatbot

Allstate Virtual Assistant
High level disambiguator

Wire framing of conversational pathways for Allstate agency facing chatbot

Allstate Virtual Assistant
Escalate user to live help

Wire framing of conversational pathways for Allstate agency facing chatbot

Allstate Virtual Assistant
High level disambiguator

Wire framing of conversational pathways for Allstate agency facing chatbot

Allstate Virtual Assistant
High level disambiguator

Wire framing of conversational pathways for Allstate agency facing chatbot

Lowe's Digital

Townsquare Interactive

Creative Loafing Charlotte

Charlotte Business Journal

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