Serenity Knight

Communications Specialist

Location icon United States of America

Portfolio

Internal Marketing Communications

Fairway Independent Mortgage Corporation and Women's Council of Realtors West Valley
Social Media Marketing Class Flyer

Internal Communications- Employee Training Invite

Marketing Communications: Copywriting

Video Content Creation

Newsletters and Articles

Driving Force Newsletter
What Makes a Customer Loyal: CRRS Next Generation

Driving Force is a Newsletter for American Honda employees. This is an article highlighting the key features of the new technology roll out in American Honda's customer service center. *The article is located on page 4 of the pdf file.

Honda Web
Going to the Spot in This Digital Age

"Going to the Spot in This Digital Age" is an article highlighting the new technology being introduced to American Honda's customer service call center agents. Honda Web is American Honda's Employee Intranet site.

Presentations

Voice Over

Job Aids

Internal Job Aid
2018 Honda Accord Job Aid

Job aids are created to assist customer service agents when answering customers' inquiries. The 2018 job is a quick snapshot about the all new 2018 Honda Accord. This is a list of common FAQs, giving the call center agents everything they need to assist customers!

Internal Job Aid
2017 Honda Clarity Electric Job Aid

The 2017 Honda Clarity Electric job aid serves as a reference guide for Honda's customer service agents when answering customers' inquiries about the all new 2017 Honda Clarity Electric.

Internal Job Aid
CIMplicity Desktop and Genesys Workforce Management

The "CIMplicity Desktop and Genesys Workforce Management" job aid was created to assist customer service agents with using the new soft-phone technology being introduced to the call center.

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