Today's employers face a challenge their predecessors did not encounter: having five different generations in the workplace at the same time. Generational differences in technological fluency, work style and communication expectations combine to tax even the most accomplished leaders and enlightened organizations. By Len Vraniak So how do the most successful companies keep this diverse ...
Companies offering tiered loyalty programs change program terms to balance costs and benefits and to gain new customers. Do they go too far? In May, Cathay Pacific Airways announced significant changes to its customer loyalty program. At the time, Paul Loo, the airline's Chief Customer and Commercial Officer, said the changes came from "listening to ...
Local businesses struggle to attract and retain customers. Can locally-focused loyalty programs help? By Len Vraniak Approximately 100 percent of all business owners expect to be successful, but the Bureau of Labor Statistics tells us that about 20 percent of small businesses fail within the first year and only about 50 percent will survive for ...
U.S. consumers currently hold about 3.8 billion memberships in customer loyalty programs, and they rely on companies to keep their award points and personal data secure. By Len Vraniak According to HelloWorld's 2017 Loyalty Barometer Report , 64 percent of consumers like earning points for purchases, and 70 percent like their loyalty programs partnering with others to increase ways to earn points.
Article highlights Boeing employees who embody the company's values of diversity and inclusion.
Speeches & Leadership Messages
Lighthearted introductory speech by Boeing CEO Jim McNerney introducing his friend, Kevin Sharer, to receive an award.
Keynote address by NASA Administrator Dan Goldin that showcases a creative approach to aligning NASA with the auto industry.
Leadership Message from Michael C. Ford, Vice President of Global Diversity & Inclusion that conveys the company's diversity and inclusion strategy to employees.
Leadership Message (see pgs. 7-9) sets out company priorities for the coming year.
Leadership Message setting out company strategy for the year ahead.