I'm director of community engagement and social media for Digital First Media and the Journal Register Co. I've been a reporter, editor, writing coach and community engagement director in eight newsrooms (most recent first): TBD.com, Cedar Rapids Gazette, Omaha World-Herald, Des Moines Register, Minot (N.D.) Daily News, Kansas City Star and Times, Shenandoah (Iowa) Evening Sentinel. I was director of tailored programs for the American Press Institute.